Implementation and Evaluation of the Patient Reported Incident Management System (PRIM)

Abstract

This study aims to identify the nature and prevalence of patient safety incidents and the design, development, and implementation of a patient-reported incident management system. The system's effectiveness in capturing patient-reported incidents and promoting patient empowerment was also evaluated. Findings reveal that nearly 33.8% of patients reported experiencing a patient safety incident, with 81.6% of these incidents identified by the patients themselves. After the implementation of the system, 47% of reported incidents were addressed by staff, indicating a significant improvement in patient empowerment. Furthermore, there was a 71% increase in overall incident reporting. Following the introduction of the patient-reported incident management system, 67% of patients reported feeling more empowered, and 53% provided positive feedback regarding the system's user-friendliness.